Sales Support Engineer

<h2><strong>Role Overview</strong></h2> <p>The Sales Support Engineer at Token Security is a hands-on, customer-facing technical role focused on accelerating post-sales execution, onboarding, and integrations. This role bridges Sales Engineering and Product/Engineering, delivering fast, practical solutions that help customers successfully deploy and operationalize Token Security in complex environments.</p> <p>&nbsp;</p> <p>You will work directly with customers to solve real-world technical challenges, build integrations and automation, and ensure a smooth path from initial deployment to ongoing success—without owning core product development.</p> <p>&nbsp;</p> <h3><strong>Key Responsibilities</strong></h3> <p>Post-Sales Execution &amp; Customer Support</p> <ul> <li>Support onboarding, setup, and configuration for new customers</li> <li>Build scripts and workflows leveraging APIs to meet customer use cases</li> <li>Assist with integrations across cloud, identity, and CI/CD environments</li> <li>Contribute to customer reporting and QBRs in partnership with Sales Engineering</li> </ul> <p>Solution Delivery &amp; Technical Execution</p> <ul> <li>Design and implement practical, customer-specific solutions</li> <li>Develop reusable tools and automation to scale deployments</li> <li>Own delivery timelines and execution in collaboration with Sales Engineers</li> <li>Troubleshoot and resolve technical issues across APIs, infrastructure, and integrations</li> </ul> <p>Customer Engagement</p> <ul> <li>Participate in technical discovery to understand requirements firsthand</li> <li>Provide hands-on support during implementation and post-deployment</li> <li>Act as a trusted technical partner to customers during onboarding and beyond</li> </ul> <p>Collaboration &amp; Escalation</p> <ul> <li>Partner closely with Sales Engineering on prioritization and delivery</li> <li>Escalate complex issues to FDE and coordinate with R&amp;D when needed</li> <li>Translate customer challenges into actionable technical insights</li> </ul> <p>&nbsp;</p> <h3><strong>Required Skills &amp; Experience</strong></h3> <p>Technical Skills</p> <ul> <li>Strong hands-on experience with APIs, scripting (e.g., Python, Go), and automation</li> <li>Experience with cloud platforms (AWS, GCP, Azure)</li> <li>Familiarity with CI/CD pipelines, infrastructure as code, and system integrations</li> <li>Understanding of identity, secrets management, or security concepts is a strong plus</li> <li>Strong AI skills&nbsp;</li> </ul> <p>Professional Skills</p> <ul> <li>High ownership and accountability for customer-facing deliverables</li> <li>Ability to independently validate, test, and support solutions</li> <li>Strong troubleshooting and problem-solving capabilities</li> <li>Organized with solid documentation and handoff practices</li> <li>High Proficiency in English&nbsp;</li> </ul> <p>Soft Skills</p> <ul> <li>Comfortable working in ambiguity and fast-paced environments</li> <li>Strong communication skills with both technical and non-technical stakeholders</li> <li>Good judgment on when to solve independently vs. escalate</li> </ul> <p><br><br></p>