Senior Technical Training Specialist

<div class="content-intro"><p>About <strong>Zscaler</strong></p> <p>Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an <strong>AI-forward enterprise</strong>, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.</p> <p>Here, <strong>impact in your role matters more than title</strong> and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value <strong>constructive, honest debate</strong>—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on <strong>customer obsession</strong>, collaboration, ownership, and accountability.</p> <p>We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.</p></div><p><strong>Role</strong>&nbsp;</p> <p>We are looking for a Senior Technical Trainer to join our Zscaler Cyber Academy.This is a hybrid role based in San Jose, CA, reporting to the AMS Delivery Leader in the Zscaler Cyber Academy (Product) department. A Senior Technical Trainer is responsible for designing, developing, and delivering advanced educational programs that empower customers, partners, and internal teams to master complex technologies. By bridging critical knowledge gaps and elevating overall technical proficiency, this role directly drives product adoption, enhances user success, and accelerates organizational growth.</p> <p><strong>What you’ll do (Role Expectations)</strong></p> <ul> <li>Conduct engaging, high-level technical training sessions for customers, partners, and internal employees across various formats, including instructor-led (ILT), virtual (VILT), and hands-on workshops</li> <li>Design, develop, and continuously update comprehensive training materials, lab exercises, and certification exams to ensure they reflect the latest product features and industry best practices</li> <li>Serve as a Subject Matter Expert (SME) to mentor and onboard junior trainers, while also evaluating peer performance to maintain high instructional standards across the team</li> <li>Partner closely with Product Management, Engineering, and Support teams to translate complex technical specifications into easily digestible learning content and stay ahead of upcoming product releases</li> <li>Measure and analyze training effectiveness through student feedback, assessments, and key performance metrics to identify knowledge gaps and continuously improve the curriculum</li> </ul> <p><strong>Who You Are (Success Profile)</strong></p> <ul> <li>Masterful Translator. You have the superpower of bridging the gap between the engineers who built the product and the users trying to understand it by translating dense architecture into digestible learning experiences.</li> <li>Agile and Adaptable. You don't freeze when scripts fail or lab environments crash; instead, you pivot seamlessly and turn technical hurdles into live troubleshooting lessons for your students.</li> <li>Champion of Simplicity. You are a precise communicator who distills complex, overwhelming concepts into simple, actionable steps that ensure your audience is confident and capable.</li> <li>Cross-Functional Catalyst. You possess the interpersonal skills to build high-trust relationships with busy Subject Matter Experts and Engineers to extract the knowledge needed to stay ahead of the product roadmap.</li> <li>Insatiably Curious. You have a proactive drive to explore new features and break things in the lab to figure out how they work before you are ever asked to teach them.</li> </ul> <p><strong>What We’re Looking for (Minimum Qualifications)</strong></p> <ul> <li>5+ years of experience in technical training, technical enablement, sales engineering, technical support, or a closely related customer-facing technical role within SaaS, cloud computing, networking, or cybersecurity</li> <li>Demonstrated track record of independently delivering highly technical instructor-led training (ILT) and virtual instructor-led training (VILT) to diverse external and internal audiences</li> <li>Hands-on experience designing, building, and maintaining technical courseware, including presentation decks, student guides, and interactive, hands-on lab environments</li> <li>Strong foundational knowledge of enterprise technologies, including networking protocols, cloud architectures, or security frameworks, with the ability to rapidly master new software products</li> <li>Exceptional verbal and written communication skills with the ability to command a room and confidently translate dense engineering concepts to both technical and non-technical stakeholders</li> </ul> <p><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul> <li>Established credibility and deep domain expertise in the Cloud Computing, Cybersecurity, Networking, or SaaS industries</li> <li>Technical proficiency in writing scripts to automate the spin-up and spin-down of virtual student lab environments</li> <li>Experience building high-end asynchronous learning content, including video production and gamification elements</li> </ul> <p>#LI-CM3&nbsp;</p> <p>#LI-Hybrid</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.</p> <p>The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$105,000</span><span class="divider">&mdash;</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <p>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers">here</a>.</p> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>