Associate Principal Resident Engineer (Hybrid)

<div class="content-intro"><p>Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!&nbsp;</p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">Our Customer Experience team is seeking a Resident Engineer who will partner with one of our customers in Houston. In this role, you will serve as an onsite, customer-facing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work hands-on at customer facilities to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure.</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases, success criteria, and define Dragos Platform objectives.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with client teams on network architecture, sensor placement, and integrations; coordinate and conduct full deployments including upgrades, patches, and configuration changes.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Tune, optimize, and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop content, build foundational workflows, and provide troubleshooting and break/fix support; manage escalations as needed.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide knowledge transfer, training, and new release feature walkthroughs to key stakeholders while documenting processes.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain ongoing client engagement by soliciting feedback on feature requests, communicating product roadmap updates, and identifying opportunities for additional Dragos products and services.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting to deliver comprehensive customer outcomes.</li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li>Must live within a reasonable commuting distance of Houston, TX and be willing to work a hybrid schedule that includes regular onsite work at customer facilities.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">5+ years of ICS/OT cybersecurity experience.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with Linux (command line), Docker, scripting languages (Python, shell, etc.), SIEMs, and ELK stack.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with on-premise and cloud software solutions for the enterprise, with the ability to manage multiple stakeholders and projects.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Willingness to travel up to 25%.</li> </ul> <p><strong><span data-contrast="auto">Compensation</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Salary: $155,000</span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Competitive Equity Package <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Comprehensive Benefits Plan<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="none">#LI-JF1 #LI-REMOTE&nbsp;</span> <span data-ccp-props="{}">&nbsp;</span></p> <p>&nbsp;</p><div class="content-conclusion"><p>Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.</p></div>