Sales Manager (Channel) (Position located in Melbourne, Australia)

To learn more about our team and office culture in Melbourne, Australia, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

The Sales Manager (Channel) is responsible for motivating and coaching a team of Channel Account Managers, ensuring that they exceed quota in sales on a consistent basis and that the territory they manage delivers its revenue goal for the month, quarter and year. This position will own their own pipeline while acting as a mentor to sales reps to exceed their monthly sales quota by targeting Net New business opportunities.

Responsibilities:

• Mentor and coach a team of Channel Account Managers to develop a strong and effective sales team 
• Monitor the statistics for the Channel Account Managers within the assigned territory and identify any discrepancies in reporting
• Support Channel Account Managers by assisting with partner negotiations, objections and closing
• Maintain accurate reporting and pipeline management
• Identify areas of improvement and suggest training to increase production
• Be the first line of support to teams to answer questions and direct on best practices 
• Ensure channel partners are enabled and engaged in selling and deploying KnowBe4 with their clients in order to maximize revenue yield per partner
• Understand the organizational structure of assigned partners and how to saturate each
• Identify and qualify prospective partners who engage and can resell the KnowBe4 product to their customer base and are a good fit for KnowBe4’s global partner program
• Educate prospective and current partners on the partner program, requirements and deliverables
• Build company credibility, brand value, and trust with your partners and their prospective customers
• Prioritize workload and direct the activities of the Channel Account Managers
• Work with partners to help them develop a marketing plan with clear objectives, for our mutual success
• Utilize marketing content, campaigns, etc. to provide communications to partners about  KnowBe4 products, programs, offers, and promotions
• Meet assigned targets for monthly sales volume requirements and strategic objectives in assigned partner accounts by adding new customers & resellers within territory and maintaining a healthy pipeline/accurate forecasting
• Establish productive, professional relationships with key personnel in assigned partner accounts
• Be proactive in assessments, clarifications, and validating partner needs on an ongoing basis
• Be proactive in providing partner feedback that can be utilized for future product enhancements and product development
• Ensure partner compliance with partner agreements
• Drive adoption of new partner programs among assigned partners
• Hire, promote, discipline, and terminate subordinate employees, or suggest and recommend hiring, promoting, disciplining, and terminating subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• Minimum 2 years experience as a Channel Account Manager
• Experience with Salesforce preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
• Excellent verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and teamwork skills
• Strong analytical, strategic mindset, and negotiation skills
• Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners
• Passionate about business and willing to go the extra mile