Staff Provisioning Analyst - Costa Rica

<div class="content-intro"><h3>Our Purpose<strong><br></strong></h3> <p>At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.</p> <h3>About Us<strong><br></strong></h3> <p>SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.</p> <p>Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.</p> <h3><strong>What Are We Looking For?</strong></h3> <p>We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.</p></div><p>As a Staff Provisioning Analyst, you will sit within the Customer Operations team within GSS that is responsible for application administration and integrations, Product and Service Provisioning, Project and Program Management, and all data analytics for the GSS department. The Customer Operations, Product Enablement Specialist is responsible for provisioning, migrating, and terminating customer access to SentinelOne products and services. These activities are tied to revenue recognition and thus tied to month/quarter-end flex schedules to ensure our stellar SLA is maintained.</p> <h3>What Will You Do?&nbsp;</h3> <p>Primary responsibilities include:&nbsp;</p> <ul> <li>Validate purchase details of new and renewing Customers to deliver their purchased products and services</li> <li>Ability to maintain provisioning SLAs and provide the highest level of customer service</li> <li>Coordinate with account teams, partners, and product to ensure entitlements are reaching the correct stakeholders</li> <li>Set up, configure, and convert product instances to align with the purchase</li> <li>Deliver first touch with new and renewing customers with guidance on consuming their purchased products and services</li> <li>Key stakeholder in automation and development of the provisioning process</li> <li>Review and analyze customer entitlements for accuracy and compliance</li> <li>Operational Salesforce task i.e. Quoting support, Health Signal tasks</li> </ul> <h3>What Skills and Knowledge Will You bring?</h3> <p>Ideal candidates will have:&nbsp;</p> <ul> <li>Detail-oriented with impeccable written and verbal communication skills</li> <li>Passion for process documentation and adherence</li> <li>Strong team player but still a passionate self-starter</li> <li>Thrives is fast paced environment and can work to prioritize independently</li> <li>Experience in provisioning, Entitlement/Licensing, order management, sales operations, or customer support operations</li> <li>Experience with Salesforce</li> <li>Experience in a high-tech Saas or cybersecurity company</li> <li>Experience in a hyper-growth start-up environment</li> <li>Prior experience in a SaaS provisioning/onboarding role</li> </ul> <h3>Why SentinelOne?</h3> <p>AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.</p> <p>We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:</p> <p><strong>Equity &amp; Rewards</strong></p> <ul> <li>Restricted Stock Units (RSUs)</li> <li>Employee Stock Purchase Plan (ESPP)</li> </ul> <p><strong>Time Off &amp; Wellbeing</strong></p> <ul> <li>Competitive leave benefits</li> <li>Gender-neutral parental leave</li> </ul> <p><strong>Insurance &amp; Financial Security</strong></p> <ul> <li>Private medical, dental, and vision insurance</li> </ul> <p><strong>Work Perks &amp; Flexibility</strong></p> <ul> <li>Global home office allowance</li> <li>Internet or mobile phone allowance</li> <li>Hybrid work model with flexible hours</li> </ul> <p><strong>Wellness &amp; Lifestyle</strong></p> <ul> <li>Wellness programs</li> </ul> <p><strong>Growth &amp; Community</strong></p> <ul> <li>In-office lunch program</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-weight: 400;">SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</span></p> <p><span style="font-weight: 400;">SentinelOne participates in the E-Verify Program for all U.S. based roles.&nbsp;</span></p></div>