Partner Success Manager

<p><strong>Reports to: Vice President, Partner and Customer Account Management&nbsp;</strong></p> <p><strong>Location: Remote Ireland</strong></p> <p><strong>Compensation: €51,200 base with an on-target earnings of €64,000 plus equity</strong></p> <p><strong>What You’ll Do:&nbsp;</strong></p> <p>Huntress is looking to expand its post-sale reach by building its first Partner Success team. Partner Success Managers will play a crucial role in growing our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. This role will be responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. You will work closely with both sales and marketing to devise creative ways to help our partners meet their business objectives through training, education, and empowerment.&nbsp;</p> <p>This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our current partner base.&nbsp;</p> <p><strong>Responsibilities:&nbsp;&nbsp;</strong></p> <ul> <li>Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimizing churn</li> <li>Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service</li> <li>Build and maintain strong relationships with multiple contacts within assigned partner organizations</li> <li>Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction</li> <li>Help devise creative and valuable ways to engage with partners</li> </ul> <p><strong>What You Bring To The Team:&nbsp; </strong>&nbsp;</p> <ul> <li>2+ years of experience in a partner-facing role, ideally in a sales or customer success&nbsp;</li> <li>Knowledge of the MSP space is a plus, preferably related to the cyber-security industry</li> <li>Experience in working with Salesforce or a similar CRM</li> <li>Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills</li> <li>Strong organizational skills with the ability to work in a hyper-growth environment&nbsp;</li> <li>Ability to manage multiple priorities and a large book of business&nbsp;</li> <li>Strong ability to execute customer success strategies and initiatives across all accounts</li> <li>Strong bias to action and ability to get things done efficiently and effectively</li> </ul> <p><strong>What We Offer:</strong></p> <ul> <li>100% remote work environment - since our founding in 2015</li> <li>New starter home office set-up allowance (€480)</li> <li>Generous personal leave entitlements</li> <li>Digital monthly reimbursement (€111)</li> <li>Travel to the US 1-2 times/year for various company events</li> <li>Pension</li> <li>Access to the BetterUp platform for coaching, personal, and professional growth</li> </ul> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.</span></em><em><span style="font-weight: 400;">&nbsp;</span></em></p> <p><em><span style="font-weight: 400;">We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.&nbsp;</span></em></p> <p><em data-stringify-type="italic">We do discriminate against hackers who try to exploit businesses of all sizes.</em></p> <p><strong>Accommodations:</strong></p> <p><em><span style="font-weight: 400;"><em data-stringify-type="italic">If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to&nbsp;</em><em data-stringify-type="italic"><a class="c-link" href="mailto:accommodations@huntresslabs.com" target="_blank" data-stringify-link="mailto:accommodations@huntresslabs.com" data-sk="tooltip_parent">accommodations@huntresslabs.com</a></em><em data-stringify-type="italic">. Please note that non-accommodation requests to this inbox will not receive a response.</em></span></em></p> <p><em><span style="font-weight: 400;"><em data-stringify-type="italic">Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including&nbsp;resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our <a href="https://trust.huntress.com/?itemUid=47f0a941-b86f-4864-a0d0-a224a34cfd57&amp;source=click" target="_blank">Candidate Privacy Notice</a> for more details on our practices and your data privacy rights.</em></span></em></p>