Channel Account Manager I - EMEA

<p><strong>Reports to: Manager, Channel Account Management</strong></p> <p><strong>Location: Remote UK</strong></p> <p><strong>Compensation Range: £49,200 base with on target earnings at £82,000 plus equity</strong></p> <p><strong>What We Do:</strong></p> <p>Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.</p> <p>Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.</p> <p>We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.</p> <p><strong>What You'll Do:</strong></p> <p>Huntress is looking to add a Channel Account Manager to our quickly growing team in the EMEA region. Channel Account Managers are part of a team at Huntress that plays a critical role in expanding our relationships with our customers and ensuring their success across our platform.&nbsp;</p> <p>This role will be responsible for driving business efforts toward loyalty, renewals, expansion, satisfaction, and everything else related to post-sales success.&nbsp;&nbsp;</p> <p>This position will work closely with sales and marketing to devise creative ways to help our customers succeed with Huntress through training, education, and empowerment. Externally facing, this is a dual role that engages with our customers and third-party reseller partners to ensure we’re meeting the needs of customers and partners alike.</p> <p>This high-impact, high-visibility role will be key in helping the company achieve business goals through customer satisfaction and engagement. Success in this position will be measured by customer satisfaction, retention, and expansion.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service</li> <li>Build and maintain strong relationships with multiple contacts within assigned customer organizations</li> <li>Contribute to team goals around retention, expansion, and satisfaction</li> <li>Develop creative ways to engage with customers</li> </ul> <p><strong>What You Bring To The Team:</strong></p> <ul> <li>2+ years of experience in customer/partner success, account management, or partner or direct sales role, ideally focused on mid-market and below</li> <li>Strong experience in SaaS, preferably related to the cyber-security industry</li> <li>Experience with HubSpot or other similar CRM platforms</li> <li>Passionate about working with both customers and partners alike</li> <li>Strong bias to action and ability to get things done efficiently and effectively</li> </ul> <p><strong>What We Offer:&nbsp;</strong></p> <ul> <li>100% remote work environment - since our founding in 2015</li> <li>New starter home office set up reimbursement (£398)</li> <li>Generous personal leave entitlements</li> <li>Digital monthly reimbursement (£92)</li> <li>Travel to the US 1-2 times/year for various company events</li> <li>Pension</li> <li>Access to the BetterUp platform for coaching, personal, and professional growth</li> </ul> <p>&nbsp;</p> <p><em>Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.&nbsp;</em></p> <p><em>We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.&nbsp;</em></p> <p><em>We do discriminate against hackers who try to exploit small businesses.</em></p> <p><strong>Accommodations:</strong></p> <p><em>If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to </em><a href="mailto:accommodations@huntresslabs.com"><em>accommodations@huntresslabs.com</em></a><em>. Please note that non-accommodation requests to this inbox will not receive a response.</em></p> <p><em>If you have questions about your personal data privacy at Huntress, please visit our </em><a href="https://support.huntress.io/hc/en-us/articles/14695525600915-Candidate-Privacy-Notice"><em>privacy page</em></a><em>.</em></p>