Manager Customer Enablement Programs

<div class="content-intro"><p>Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.</p> <p class="p1">The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.<span class="Apple-converted-space">&nbsp;</span></p></div><p class="p1">Position Summary</p> <p class="p2">&nbsp;</p> <p class="p1">The Manager, Customer Enablement Programs is responsible for leading the development,&nbsp;delivery, and continuous improvement of customer-facing learning experiences that help&nbsp;customers successfully adopt, operate, and maximize value from Vectra solutions.This leader will manage the India-based Customer Enablement team and partner closely&nbsp;with Customer Success, Product Management, Product Marketing, Services, and Supportto create scalable education programs, technical training, onboarding content,certifications, and adoption resources.Reporting to the Director, Global Academy, this role serves as the operational leader&nbsp;responsible for executing Vectra's customer education strategy at scale.</p> <p class="p1">Key Responsibilities</p> <p class="p1">Customer Education Program Leadership</p> <p class="p1">• Lead development of customer-facing education programs.</p> <p class="p1">• Build learning paths that support onboarding, adoption, administration, and&nbsp;advanced product usage.</p> <p class="p1">• Ensure education content aligns with customer lifecycle milestones.</p> <p class="p1">• Support certification and credentialing initiatives.</p> <p class="p1">Team Leadership</p> <p class="p1">Manage and coach:</p> <p class="p1">• Sr. Instructional Designer</p> <p class="p1">• Content Creator</p> <p class="p1">• Apprentice Content Creator (rotation)</p> <p class="p1">Responsibilities include:</p> <p class="p1">• Workload management via Planner against 2 week sprint schedule</p> <p class="p1">• Coaching and development</p> <p class="p1">• Performance management&nbsp;<br>• Quarterly planning and prioritization&nbsp;Content Development &amp; Production</p> <p class="p1">• Oversee creation of:</p> <p class="p1">o Customer onboarding programs</p> <p class="p1">o Product training</p> <p class="p1">o Technical education</p> <p class="p1">o Certification preparation materials</p> <p class="p1">o Video learning content</p> <p class="p1">o Knowledge reinforcement programs</p> <p class="p1">• Ensure content quality, consistency, and scalability.</p> <p class="p1">Customer Adoption Enablement</p> <p class="p1">• Partner with Customer Success leadership to identify education gaps.</p> <p class="p1">• Develop programs that improve product adoption and customer outcomes.</p> <p class="p1">• Support customer readiness during product launches and platform updates.</p> <p class="p1">• Create self-service learning experiences that reduce support burden.</p> <p class="p1">Stakeholder Management</p> <p class="p1">Partner closely with:</p> <p class="p1">• Customer Success</p> <p class="p1">• Professional Services</p> <p class="p1">• Technical Support</p> <p class="p1">• Product Management</p> <p class="p1">• Product Marketing</p> <p class="p1">• Global Enablement</p> <p class="p1">Act as the primary operational bridge between business stakeholders and content&nbsp;development teams.</p> <p class="p1">Program Measurement Track and report:</p> <p class="p1">• Course completions</p> <p class="p1">• Certification attainment</p> <p class="p1">• Learning engagement</p> <p class="p1">• Customer adoption metrics</p> <p class="p1">• Training effectiveness</p> <p class="p1">• Content utilization</p> <p class="p1">Qualifications</p> <p class="p1">Required</p> <p class="p1">• 7+ years in customer education, customer enablement, instructional design,&nbsp;training operations, or learning program management.</p> <p class="p1">• 3+ years managing content development teams.</p> <p class="p1">• Experience supporting enterprise software or SaaS customers.</p> <p class="p1">• Strong project management and stakeholder management skills.</p> <p class="p1">• Experience developing scalable digital learning programs&nbsp;Preferred</p> <p class="p1">• Cybersecurity industry experience.</p> <p class="p1">• Customer Success or Technical Enablement background.</p> <p class="p1">• Experience supporting certification programs.</p> <p class="p1">• LMS administration experience.</p> <p class="p1">• Experience working with global teams.</p> <p class="p1">Success Metrics</p> <p class="p1">First 12 Months</p> <p class="p1">• Increase customer training consumption.<br><br>• Improve onboarding and adoption program coverage.</p> <p class="p1">• Launch or expand certification offerings.</p> <p class="p1">• Reduce content development turnaround times.</p> <p class="p1">• Improve customer satisfaction with learning programs.</p> <p class="p1">• Establish scalable customer education operations</p><div class="content-conclusion"><p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span data-contrast="none">Vectra provides a comprehensive total rewards package&nbsp;</span><span data-contrast="none">that </span><span data-contrast="none">supports</span><span data-contrast="none"> the </span><span data-contrast="none">financial, </span><span data-contrast="none">physical, mental and overall health of </span><span data-contrast="none">our employees </span><span data-contrast="none">and their families. </span><span data-contrast="none">Compensation includes competitive base pay, incentive pla</span><span data-contrast="none">n eligibility, and participation in the employee equity plan (stock options). </span><span data-contrast="none">Specific benefits</span><span data-contrast="none"> offered</span><span data-contrast="none"> var</span><span data-contrast="none">ies</span><span data-contrast="none"> by location, but commonly in</span><span data-contrast="none">clude </span><span data-contrast="none">health care insurance</span><span data-contrast="none">, </span><span data-contrast="none">income protection</span><span data-contrast="none"> / life insurance</span><span data-contrast="none">, </span><span data-contrast="none">access to retirement </span><span data-contrast="none">savings </span><span data-contrast="none">plans, behavioral &amp; </span><span data-contrast="none">emotional </span><span data-contrast="none">wellness </span><span data-contrast="none">services</span><span data-contrast="none">, generous time away from work, </span><span data-contrast="none">and </span><span data-contrast="none">a comprehensive employee recognition program. </span></p> <p>Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.&nbsp;</p> <p>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.&nbsp;</p> <p style="text-align: left;">&nbsp;</p></div>