Renewal Analyst

<div class="content-intro"><p>Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.</p> <p class="p1">The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.<span class="Apple-converted-space">&nbsp;</span></p></div><h3><strong><span style="font-family: arial, helvetica, sans-serif;"><br></span></strong><span style="font-family: arial, helvetica, sans-serif;">Job Title: Renewals Analyst&nbsp;</span></h3> <h3><span style="font-family: arial, helvetica, sans-serif;">Position Overview&nbsp;</span></h3> <p><span style="font-family: arial, helvetica, sans-serif;">We are looking for a proactive and detail-oriented Renewals Executive to manage customer contract renewals, support retention, and contribute to revenue growth. This role will focus on executing renewals, engaging directly with customers, and collaborating with internal teams to ensure a seamless renewal experience.&nbsp;</span></p> <h3><span style="font-family: arial, helvetica, sans-serif;">Key Responsibilities&nbsp;</span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage Renewals: Execute the end-to-end contract renewal process for assigned accounts, ensuring accuracy, timeliness, and a positive customer experience.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Customer Engagement: Communicate directly with customers to confirm renewal details, reinforce product value, and address any questions or objections.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Retention &amp; Upsell Support: Identify potential expansion or upsell opportunities and collaborate with Account Managers or Customer Success teams to drive additional revenue.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Contract Administration: Prepare, review, and finalize renewal contracts in compliance with company policies.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Forecasting &amp; Reporting: Maintain accurate renewal data in CRM (e.g., Salesforce), track KPIs (renewal rates, churn, expansion), and provide regular updates to the team lead.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Collaboration: Work closely with Sales, Customer Success, Finance, and Legal to resolve escalations and streamline contract execution.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Process Improvement: Contribute feedback and ideas to improve renewal strategies, tools, and workflows for greater efficiency and customer satisfaction.&nbsp;</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif;">Qualifications&nbsp;</span></strong></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Bachelor's degree in business, Sales, or a related field (or equivalent experience).&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">2–4 years of experience in renewals, account management, customer success, or inside sales (SaaS/software preferred).&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong organizational skills and attention to detail, with the ability to handle multiple priorities.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Excellent communication and negotiation skills with a customer-first mindset.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Comfortable working with CRM systems (e.g., Salesforce) and analyzing data for decision-making.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Proactive, eager learner able to thrive in a fast-paced environment.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Fluency in English (additional language skills a plus).&nbsp;</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif;">Preferred Skills&nbsp;</span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Experience in SaaS/subscription-based business models.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Familiarity with contract terms and basic commercial/legal aspects of renewals.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Collaborative and adaptable team player.&nbsp;<br><br></span></li> </ul><div class="content-conclusion"><p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span data-contrast="none">Vectra provides a comprehensive total rewards package&nbsp;</span><span data-contrast="none">that </span><span data-contrast="none">supports</span><span data-contrast="none"> the </span><span data-contrast="none">financial, </span><span data-contrast="none">physical, mental and overall health of </span><span data-contrast="none">our employees </span><span data-contrast="none">and their families. </span><span data-contrast="none">Compensation includes competitive base pay, incentive pla</span><span data-contrast="none">n eligibility, and participation in the employee equity plan (stock options). </span><span data-contrast="none">Specific benefits</span><span data-contrast="none"> offered</span><span data-contrast="none"> var</span><span data-contrast="none">ies</span><span data-contrast="none"> by location, but commonly in</span><span data-contrast="none">clude </span><span data-contrast="none">health care insurance</span><span data-contrast="none">, </span><span data-contrast="none">income protection</span><span data-contrast="none"> / life insurance</span><span data-contrast="none">, </span><span data-contrast="none">access to retirement </span><span data-contrast="none">savings </span><span data-contrast="none">plans, behavioral &amp; </span><span data-contrast="none">emotional </span><span data-contrast="none">wellness </span><span data-contrast="none">services</span><span data-contrast="none">, generous time away from work, </span><span data-contrast="none">and </span><span data-contrast="none">a comprehensive employee recognition program. </span></p> <p>Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.&nbsp;</p> <p>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.&nbsp;</p> <p style="text-align: left;">&nbsp;</p></div>