Business Analyst
Rubrik
Palo Alto, CA
Data
Posted 3 hours ago
Job Description
About Rubrik
Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
About the Team
Rubrik’s Renewal Operations team is responsible for protecting and growing one of the company’s most critical assets: its installed base. We sit at the intersection of commercial strategy, systems, and execution - translating GTM priorities into the operational infrastructure that drives predictable, scalable renewal outcomes.
The team spans renewal operations and quoting, and works closely with Customer Success, Sales, Finance, and Product to ensure every renewal is handled with speed, accuracy, and strategic intent. We’re a high-impact team in a period of active build - which means the work is visible, the problems are real, and there's genuine opportunity to shape how this function grows.
As a Business Analyst within the Renewals Operations team, you will be a critical analytical and operational partner driving data-informed decisions across the renewals lifecycle - translating complex renewal metrics into actionable insights, optimizing workflows, and supporting the tools and systems that power a high-performing renewals organization. This role is ideal for someone who thrives on solving operational problems with data and has a passion for revenue retention in a fast-paced SaaS environment.
What You’ll Do:
Renewal Analytics & Reporting
- Design, build, and maintain dashboards and recurring reports to track renewal KPIs including ARR retention rate, churn, on-time renewal rate, and pipeline coverage.
- Conduct deep-dive analyses on renewal trends, customer behavior, cohort performance, and territory-level outcomes to surface actionable insights for leadership.
- Support accurate in-quarter and long-range renewal forecasting by maintaining and validating forecast models and tracking actuals versus plan.
- Prepare and present data-driven performance summaries for MBRs, QBRs, and senior leadership reviews in partnership with the Senior Director.
- Identify patterns in at-risk renewals and escalate findings with supporting data to Renewals Sales and Customer Success teams.
Process & Quoting Operations
- Analyze end-to-end renewal workflows - from opportunity identification to quote generation to close - to identify bottlenecks, inefficiencies, and improvement opportunities.
- Document current-state processes and propose future-state designs that reduce cycle times, improve accuracy, and support scalability.
- Support quote governance by reviewing renewal quotes for accuracy, policy compliance, and adherence to approved discount frameworks.
- Assist in developing quoting frameworks for multi-year, co-term, and mid-term expansion scenarios to maximize ARR retention.
- Partner with Renewals Operations leadership to build and maintain playbooks, quoting guidelines, and standard operating procedures.
Systems, Data & Cross-Functional Partnership
- Conduct regular data quality audits across CRM and renewal systems, resolving discrepancies and implementing governance controls.
- Partner with IT and RevOps to define business requirements for system enhancements, integrations, and automation initiatives.
- Serve as a liaison between Renewals Operations and Business Intelligence teams to ensure reporting infrastructure meets business needs.
- Work closely with Sales, Finance, Legal, and Customer Success to align on renewal goals, data definitions, and process standards.
- Contribute analytical support to new GTM programs and strategic initiatives that impact the renewals business.
Desired Skills & Experience
Required
- 3-5 years of experience in Sales/Renewal Strategy & Operations, Management Consulting, Business Operations within a high-tech industry, preferably in hyper-growth, cloud-based technology businesses
- Strong analytical skill set with demonstrated experience in driving business insights through a variety of tools / systems (e.g., Excel, Google Sheets, Tableau, Salesforce.com, Clari)
- Excellent communication skills (written, oral, and presentation)
- Strong collaboration skills with the ability to work across different functions and effectively prioritize concurrent tasks / deliverables
- Highly organized and self-motivated with a bias for action and driving results
- Strong independent project management skills including the ability to define and execute against project timeframes, dependencies and risk factors
- Thrives in ambiguity, enjoys working on multiple tasks with competing priorities with a high degree of ownership and autonomy
- B.A./B.S. Degree, MBA is a plus
Preferred
- Experience with CPQ tools (e.g., Salesforce CPQ, DealHub, Apttus) and/or forecasting platforms such as Clari.
- Familiarity with renewal quoting workflows including multi-year and co-term deal structures.
- Understanding of SaaS renewal metrics: ARR, NRR, GRR, churn rate, renewal rate, and pipeline coverage.
- Exposure to subscription lifecycle management, contract data, and revenue recognition concepts.
- Knowledge of SQL or Python for data extraction and ad hoc analysis is a strong plus.
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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