Associate MDR Operations Specialist

MDR Operations Specialist

Overview 

Vectra is seeking an MDR Operations Specialist to help build and scale the operational foundation of our Managed Detection and Response (MDR) and Managed Extended Detection and Response (MXDR) services. 
This role is responsible for executing, improving, and standardizing the operational workflows that enable successful customer onboarding, service readiness, platform health, and lifecycle management. Working closely with Security Specialists, MDR Analysts, Product, Engineering, Customer Success, and Operations teams, the MDR Operations Specialist ensures that repeatable operational processes are executed consistently while identifying opportunities for automation and continuous improvement. 
This is an operations-focused role designed to improve service scalability, operational quality, and efficiency across the MDR organization. 

What You'll Do 
Operational Excellence 
Execute and own repeatable operational workflows supporting MDR/MXDR service delivery. 
Validate platform health, customer readiness, and operational state. 
Review and triage operational health alerts. 
Troubleshoot authentication, connectivity, deployment, and platform readiness issues. 
Coordinate operational activities across Engineering, Product, Customer Success, Sales, and MDR teams. 
Execute operational remediation using established playbooks and documented workflows. 
Customer Onboarding & Service Readiness 
Own operational onboarding workflows from readiness validation through production enablement. 
Validate customer configuration requirements and platform integrations. 
Coordinate onboarding activities across internal stakeholders. 
Ensure customers meet operational readiness standards before entering production. 
Maintain onboarding documentation and operational standards. 
Platform Operations 
Support platform enablement activities including Athena, EDR integrations, API configuration, and access management. 
Validate customer deployments and platform configuration. 
Assist with operational maintenance and customer lifecycle changes. 
Support customer offboarding and decommissioning workflows. 
Process Improvement & Automation 
Document and continuously improve operational workflows. 
Identify repetitive operational tasks suitable for automation. 
Contribute to workflow standardization across the MDR organization. 
Support AI-assisted operational initiatives that improve consistency, scalability, and service quality. 
Partner with Engineering and Product teams to improve operational tooling and platform capabilities. 

Success Measures 
Success in this role will be measured through: 
Quality and consistency of operational workflow execution 
Customer onboarding readiness and completion 
Reduction of operational backlog 
Platform health and operational readiness 
Documentation quality and process maturity 
Operational efficiency improvements 
Contribution to automation initiatives 
Reduction of manual operational effort through standardization 

We're Looking For 
Technical Background 
Understanding of networking fundamentals, cloud technologies, identity platforms, and cybersecurity concepts. 
Familiarity with enterprise security technologies such as Network Detection and Response (NDR), including Vectra AI; Endpoint Detection and Response (EDR), such as Microsoft Defender, CrowdStrike, SentinelOne, or similar platforms; and SIEM platforms, such as Microsoft Sentinel, is preferred. 
Experience using ticketing, workflow management, CRM, or documentation tools such as Jira, Salesforce, ServiceNow, Confluence, Excel, Google Sheets, or similar platforms is preferred. 
Strong troubleshooting and analytical skills. 
Operational Mindset 
Highly organized with strong attention to detail. 
Ability to manage multiple operational workflows simultaneously. 
Process-oriented with a passion for continuous improvement. 
Comfortable working across multiple technical teams. 
Communication 
Excellent written and verbal communication skills. 
Ability to coordinate activities across technical and non-technical stakeholders. 
Strong documentation skills. 

Qualifications 
Bachelor's degree in Information Security, Computer Science, Information Technology, or related field (or equivalent experience). 
1–3 years of experience in cybersecurity, IT operations, technical support, MDR, SOC, SaaS operations, or customer operations. 
Experience working within structured operational processes. 
Strong analytical and problem-solving abilities. 

Preferred Qualifications 
Experience supporting MDR, SOC, or cybersecurity operations. 
Experience with customer onboarding or SaaS implementation workflows. 
Familiarity with Microsoft 365, Azure AD, and identity technologies. 
Experience with APIs, automation tools, or scripting (PowerShell, Bash, Python). 
Experience working with AI-assisted productivity tools such as ChatGPT or similar platforms. 
Exposure to workflow automation technologies. 

Career Growth 
This role establishes the operational career path within MDR and provides opportunities to grow into: 
Senior MDR Operations Specialist 
Principal MDR Operations Specialist 
Operational Automation Specialist 
AI Workflow & Automation Lead 
MDR Operations Leadership 
Individuals interested in customer ownership may also transition into the Security Specialist career path through demonstrated technical growth and customer readiness.