Implementation Engineer, TPRM

About Us

Hyperproof is on a mission to transform the Governance, Risk, and Compliance (GRC) world with a powerful new software platform. With Hyperproof, companies can save time and money while also operating their programs at a much higher level of effectiveness and accountability. We envision a world where organizations we depend on are truly trustworthy — and Hyperproof is the platform that will get them there.

We have a great team and culture — picture yourself in a highly collaborative startup environment where you can make a real impact on something truly important. It's an exciting time to be at Hyperproof; we raised our Series B round in 2023, validating our teamwork and company vision, and we continue to grow rapidly.

As we scale our Third-Party Risk Management (TPRM) product, we are looking for an Implementation Engineer to join our Customer Success organization. This is a technical customer-facing role — you will own the end-to-end onboarding of enterprise customers onto Hyperproof's TPRM platform, from requirements discovery through configuration, custom integrations, and go-live. You are equally comfortable in a customer conversation and a code editor.

Who You Are

• You are a technically strong engineer who genuinely enjoys working with customers — translating their requirements into working solutions, not just handing off specs to someone else.
• You can read a customer's existing vendor risk workflow, identify where Hyperproof fits, and build the integrations and configurations that make it real.
• You write clean, maintainable code and take pride in delivering implementations that customers can understand, operate, and build on themselves.
• You are organized and project-minded — able to manage multiple concurrent implementations, keep stakeholders aligned, and move things to closure.
• You thrive in a remote, async-first environment and communicate clearly in writing across technical and non-technical audiences.

What You'll Do

Implementation Management: Plan, Optimize, and Execute

• Scope and document implementation requirements, integration needs, and success criteria for each new TPRM customer engagement.
• Lead end-to-end implementation projects, managing relationships with customer stakeholders from kick-off through go-live and handoff to Customer Success.
• Run project kick-off meetings to align on expectations, deliverables, timelines, and technical dependencies.
• Proactively identify implementation risks — technical and organizational — and work with internal and customer teams to mitigate them.
• Manage 5+ concurrent implementation projects simultaneously, balancing technical execution with customer communication.

Consultation: Understand Customers' True Needs and Goals

• Lead discovery sessions to understand each customer's existing vendor risk management processes, data sources, and integration landscape.
• Drive current-state versus future-state analysis to document requirements and design solutions that address customers' real business needs — not just surface-level asks.
• Advise customers on TPRM best practices: vendor tiering, questionnaire design, risk scoring frameworks, and vendor lifecycle workflows.

Technical Implementation: Build, Integrate, and Configure

• Configure Hyperproof's TPRM platform to match customer workflows — vendor assessment templates, risk scoring models, approval workflows, notification rules, and reporting.
• Build and maintain API integrations between Hyperproof and customer systems — including procurement platforms, GRC tools, identity providers, and internal data sources — using Hyperproof's REST APIs and webhooks.
• Write scripts and automation to support data migration, bulk imports, and ongoing data sync between Hyperproof and customer environments.
• Develop custom solutions where needed — lightweight tooling, integration middleware, or workflow automation — to bridge gaps between Hyperproof's out-of-the-box capabilities and customer requirements.
• Ensure all technical deliverables are documented, tested, and handed off in a state that customers and the Customer Success team can maintain independently.

Coach: Train and Guide Customers to Success

• Design and deliver tailored training sessions for customer administrators, program managers, and end users — covering both platform usage and any custom integrations you've built.
• Develop reference materials, integration documentation, and self-service resources that help customers operate Hyperproof confidently after go-live.
• Ensure customers have completed all necessary steps to achieve maximum value from Hyperproof's TPRM product before handoff.

Product Feedback: Close the Loop with Engineering

• Act as the structured voice of the customer during implementations — documenting integration gaps, configuration limitations, and feature requests and routing them to Product and Engineering with clear context.
• Contribute to the development and iteration of implementation playbooks, integration templates, and reusable technical assets that reduce time-to-value for future customers.

How You'll Know You Are Successful

In your first 3 months, you will:

• Complete your first end-to-end TPRM implementation, including at least one API integration, on time and to customer satisfaction.
• Become a functional expert on Hyperproof's TPRM product, REST APIs, and core implementation processes.
• Contribute at least one reusable technical asset — an integration template, script, or configuration guide — to the implementation playbook.

 

By 6 months, you will:

• Manage 5+ concurrent implementation projects with consistent on-time delivery and strong customer satisfaction scores.
• Have built integrations with 3+ external systems, with documentation that the Customer Success team can use independently.
• Be recognized internally and by customers as a trusted TPRM technical authority.
• Surface product feedback from implementations that directly influences the TPRM roadmap.

What You'll Bring

Required:

• 3–5 years of experience in an implementation engineer, solutions engineer, technical consultant, or similar customer-facing technical role at a SaaS company.
• Hands-on experience building and maintaining REST API integrations — you are comfortable reading API documentation, writing integration code, and debugging in production.
• Proficiency in at least one scripting or backend language — Python, Node.js, or similar — for data migration scripts, automation, and lightweight integration tooling.
• Experience with authentication patterns (OAuth 2.0, API keys, SAML/SSO) commonly used in enterprise SaaS integrations.
• Solid project management skills — you can own a project plan, keep stakeholders aligned, and drive to closure without being micromanaged.
• Excellent written and verbal communication skills in English; you can explain technical concepts clearly to non-technical customer stakeholders.
• Comfort working independently in a remote, async-first environment.

 

Preferred:

• Familiarity with third-party risk management, vendor risk programs, or GRC concepts (SOC 2, ISO 27001, NIST CSF).
• Experience integrating with procurement, ERP, or GRC platforms (ServiceNow, Archer, Workday, Coupa, or similar).
• Exposure to workflow automation tools and iPaaS platforms (Zapier, Workato, Tray.io, or similar).
• Experience with JSON/XML data transformation and working with webhooks.
• Prior experience in a B2B SaaS environment serving enterprise customers.

Tools We Use

• Google Suite: Docs, Sheets, Slides
• CRM: Salesforce
• Communications: Gmail, Zoom, Slack, Microsoft Teams
• Project management: Monday.com, Jira, Confluence
• Development: REST APIs, Postman, Python, Node.js, Git

Location

We are a fully remote company! This role is open to candidates based in India. Rather than restrict ourselves to only finding talent in one city, we'd rather find the absolute best people regardless of where they live.

Where You'll Go

• Hyperproof also loves to see an internal transfer. If a linear career path is not what you're looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.

Compensation

• ₹2,137,000 - ₹3,000,000