Senior Engineer - Solution Support

 

Senior Engineer - Solution Support

Location: Coimbatore

Experience: 4+ years

AppViewX is the only machine and agent identity security company built for the AI and quantum era, bringing together discovery, automation, control, and intelligence. The AVX Platform helps enterprises reduce risk by providing complete visibility and governance over every machine and AI agent identity, automating their lifecycle, controlling their access, and proving compliance at the speed business demands. Trusted by global enterprises across financial services, healthcare, and technology, AppViewX is recognized as a leader in the IDC 2026 MarketScape for Certificate Lifecycle Management and KuppingerCole’s 2025 Non-Human Identity Management Leadership Compass. For more information, users can visit appviewx.com.

Our Values:

Our values define how we work, make decisions, and deliver for our customers and each other. Some reflect strengths deeply engrained in how we work. Others represent the standards we are committed to building together. 

• We Do What We Say: We own our commitments, communicate honestly about progress, and measure success by results, not activity. 

• We Are Trusted Experts: We continuously build our expertise, offer candid guidance, and focus on the outcomes our customers and colleagues need. 

• We Raise the Bar: We stay curious, challenge the status quo, take smart risks, and turn better ideas into meaningful results. 

• We Win Together: We share information, debate openly, commit together, and recognize that our success is connected to the success of our customers and teammates. 

If these values reflect how you want to work and contribute, you will find an opportunity to make a meaningful impact at AppViewX. 

What will you be responsible for? 

We, at AppViewX, are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customer inquiries, concerns and suggestions. You will optimize your platform to enhance smooth operations and experiences.  

• You will design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve 

• You will be the final point of escalation for the customer. 

• You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required 

• You will capture and create new content - L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve the same (Documentation) 

• You will migrate the customer to the latest code of AppViewX and make this migration very smooth 

• You will make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; and are able to prioritize instantly to prevent missed deadlines 

• You will act on the ability to generate required reports from the system as well as read and utilize information, if deemed necessary 

• You will provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements, if deemed necessary 

• You are open to work in a 24*7 environment 

 What do we require?  

•  Bachelor’s degree in Computer Science, Information Technology or a related field. 

• Excellent Business communication skills & soft skills to handle international customers effectively. 

• 3+ years experience (Preferable) and Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA, any Security certifications are an added positive. 

• You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products. 

• You take charge and understand that all the expertise in the world is useless if you can’t own finding the solution and conveying the exact solution to the customer. 

• You have hands-on experience in Linux and Windows Server operating systems. 

• You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms. 

• You have excellent experience in management, deployments and hotfix patching of applications. 

• You possess the ability to troubleshoot and decode problems based on previous experience. 

• You possess the knowledge of Python or any scripting language as an advantage. 

• You are passionate about learning new products/technologies continuously at a technical and troubleshooting level. 

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law