Sales Engineering Operations Analyst – Salesforce, Reporting & AI

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Overview 

The SE Operations Analyst plays a key role in supporting the productivity, visibility, and operational integrity of the Sales Engineering (SE) organization. This role is a great fit for someone with strong Salesforce (SFDC) and reporting skills who also brings some hands-on experience with AI tools — and who’s excited to keep building those AI skills as we apply them to real operational and reporting work.  

The analyst will initially focus primarily on maintaining and enhancing SE Power BI dashboards, ensuring reporting accuracy, usability, and alignment with requirements defined by SE leadership and the SalesOps Power BI team. In addition, this role provides hands-on support for Salesforce (SFDC) — including our SFDC-based SE toolset (Vivun) — and various SE operational workflows including quota-related data preparation. This role acts as the first line of support for day-to-day SFDC (including our Vivun toolset) troubleshooting and change requests, escalating complex or strategic issues to the SE Systems & Enablement lead.  

This is a collaborative, execution-focused role — you’ll build on the SFDC and reporting processes already in place, help extend our AI-enabled workflows, and contribute directly to the SFDC/Vivun operations work the team has already started.