Customer Success Project Manager

Customer Success Project Manager

Experience: 5+ years

Location: Bangalore

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

Role Overview:

Customer Success Project Delivery Consultant play a key role in driving Customer onboarding, working with different functional teams within the CS Organization. Onboarding will have customer and internal interactions, will have dependencies across different functions like Sales, CSMs, Implementation Architects, Support, Engineering and Customer. This candidate will be skilled in getting the best out of the onboarding team members, by effectively driving schedule, scope, FTV and TTOV. The right candidate will be a self-starter, has previous experience in working with international teams and willing to go the extra mile in meeting client satisfaction and project success.

Key Responsibilities:

• Coordinate internal resources to deliver customer outcomes as sold
• Previous experience in Project Management in a technology company handling simple and complex projects and ensuring Project delivery within the constraints of time, cost, quality and scope.
• Drafting Project Plans, WBS, Project Charters on the go.
• Experience handling P2V migration projects for Enterprise customers
• Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality.
• Ensure resource availability and allocation.
• Ability to develop detailed project plans to monitor and track status of Projects.
• Demonstrate ability to dedicatedly manage changes to the original project scope, project timeline, and project costs using appropriate verification techniques.
• Develop and manage Project dependencies. Handle Project issues and risks
• Extraordinary interpersonal skills with the ability to partner effectively with other team members of diverse backgrounds and levels of experience.
• Conceptual understanding of PKI, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards
• Deliver Onboarding status reports and presentations.
• Craft and maintain comprehensive project documentation.
• Report and bring up to management as needed.
• Successfully maintain the relationship with the client and all stakeholders.
• Develop relationships with customers enabling CSM success

What we require:

• Minimum 5 years’ experience working in a Customer facing role.
• Proficient written and verbal communication skills in English.
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office and project planning tools
• PMP / PRINCE II certification a plus
• Working knowledge of Project Management tools
• Working knowledge of Agile project management, a plus
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience a plus (including partners)
• Internal customer relationship management experience (i.e. sales, pre-sales) a plus
• Experience managing multiple clients in parallel a plus
• Willing to work in shifts covering US region

Our Values

At AppViewX, our values reflect how we work together in practice—not just what we aspire to. They show up in everyday decisions, how we collaborate across teams, and how we treat each other while building and delivering our work. If these values resonate with you, you’ll likely feel at home here.

• Clarity: We interact with transparency, simplicity, and shared purpose.
• Unity: We build unity through mutual respect, trust, and collaboration.
• Innovation: We stay curious, challenge assumptions, and drive continuous improvement.
• Speed: We act with urgency, focus, and follow-through to deliver results fast.
• Precision: We bring accuracy, consistency, and care to everything we do.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.